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Privacy Policy


Information on data protection

The use of your personal data is at this website is explained below.

This policy explains how the personal information of everyone who interacts with Edenlab through this website will be treated and protected. Please, read all the sections on Legal Notice, Cookies Policy, and Privacy policy before using this website.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of rights Edenlab, informs you that, by accepting this Privacy Policy, you are giving your express, informed, free, and unequivocal consent for the Data you provide, and on which the security, technical, and organizational measures provided in current regulations, are treated by Edenlab as the data controller.

This policy expresses that the person responsible for the website www.edenlabcosmetics.com is Milena Lazic Tejeda, a Biochemical Engineer with NIF Y3993709A, representing Edenlab, the entity that manufactures and markets skin care products, with official address at calle Creu Roja 1, 46014 Valencia, Spain.

The data collected is stored here under the confidentiality and security measures legally established and will not be transferred or shared with companies or entities outside the legal responsible for the web that have not been previously notified to users in this privacy policy.

Which personal data is used on this website?

For the purposes established in this Privacy Policy, Edenlab collects and processes the Personal Data detailed below, which will depend on the different products or services that you request on this website:

Identifying data: name, surname.

Contact information: postal address, email, mobile phone number.

Contractual data: data on contractual operations, ID, products and services purchased, financial operations, payment data.

Navigation data: IP address, type and identification of the device, type of browser, domain through which you access the Website, browsing data, activity on the Website.

Legal basis of the data

We treat your personal data with the following legal bases:

  • During the execution of activities when contracting Edenlab for services, publishing announcements and managing requested services.
  • The user`s consent in relation to contact, subscription to content, and commercial communications, via mail, cookies, or messaging systems.
  • The legitimate interest of the data controller to protect users of the Edenlab website from abuse and fraud in the use of our services.

For which purposes will we treat your data?

On this website, there are different forms, and within each one of them the information we collect will be used as follows:

Content subscription forms: there are several forms to activate the subscription. The data provided will be used to send the Newsletter, and keep you updated on news and specific offers, exclusively for subscribers of www.edenlabcosmetics.com.

Comments form: The personal data entered in it.

What are your rights regarding the use of your data?

Anyone has the right to obtain confirmation as to whether Edenlab is treating personal data that concerns them or not. Interested persons have the right to:

  • Request access to personal data relating to the interested party.
  • Request its rectification or deletion.
  • Request its cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request the portability of the data.

If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the authority Data Protection Control Authority (Agencia Española de Protección de Datos, AGPD, https://www.aepd.es/es) through from its website: www.agpd.es.

To exercise these rights, you can write to https://www.edenlabcosmetics.com/es/contact or send by post to the following address: calle Creu Roja 1, B1, SS, 46014 Valencia.

Google Ads

Ads is a Google platform for ADVERTISERS who want to advertise at GOOGLE. At www.edenlabcosmetics.com, Google Ads is used as Google`s advertising platform that allows you to create campaigns and advertisements, thus displaying them on other websites. When generating an ad, you can segment your audience by:

  • Place
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy on the internet and through other channels
  • Etc.

The data obtained through Google Ads is subject to this privacy policy from the moment the user leaves their data via the form on this website requesting subscription to the newsletter. In no case will the information from Google be used for a different purpose.

Facebook Ads

This website uses Facebook Ads:

Facebook Ads allows segmenting the audience to target an ad. Owing to Facebook`s custom audiences feature, an audience can be created from user and subscriber data on this website, such as email addresses and phone numbers. To do this, it is necessary to share the databases with Facebook in order to later create personalized audiences by directing the ads to people with similar profiles.

Confidential personal information is not used for targeting ads in accordance with Facebook Policies, it is not shared with third parties or other advertisers, and shall be removed by Facebook as soon as the said process is complete. In addition, Facebook will be responsible for ensuring confidentiality.

The ad system designed by Facebook allows you to show relevant and useful ads without revealing your identity to advertisers, being able to reach groups of people with specific profiles.

At any time as a user, you can revoke your consent through https://www.facebook.com/settings?tab=ads, where you can configure the reception of ads. You can also indicate that you do not want interest-based ads from Facebook, or from other companies, through the European Interactive Digital Advertising Alliance (EDAA) of Your On Line Choices (http: // www. youronlinechoices.com/es/) or in the settings of your computer or your mobile device.

To use the custom audiences function, this website uses Facebook`s Website Custom Audience tool, which makes use of the Facebook pixel that marks the visitor of this website anonymously. If you wish to object to the use of Website Custom Audiences from Facebook, you have the possibility to do so at: https://www.facebook.com/ads/website_custom_audiences/.

For more information on the scope and purpose of the data collection by Facebook and its subsequent treatment, as well as, to configure your privacy you must go to the following links: https://www.facebook.com/privacy/ explanation.

Facebook Conversion Tracking Pixel

For the optimization of the advertising campaigns of the ads that are published on Facebook, as well as for statistical purposes, the conversion tracking pixel of Facebook Inc., 1601 s is used. California Ave, Palo Alto, CA 94304, which tracks user actions after clicking on an ad.

The data obtained through said pixel is anonymous and does not refer to identified natural persons, nor is it stored, and no profiles are created with their personal data.

This data can be stored and processed by Facebook, Facebook can link this data with your Facebook account, and use it for its own advertising purposes in accordance with the Facebook data use policy that you will find at https: //www.facebook. com / about / privacy /, recently updated at https://www.facebook.com/about/privacy/update.

You can enable Facebook and its partners to insert advertisements on and off Facebook, and for these purposes a cookie may be stored on your computer.

Security notification and breach declaration

At Edenlab we assume security measures corresponding to the level of risk when protecting personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information; However, if Edenlab anyhow determines that your service data has been misappropriated (including by an Edenlab employee, has been exposed by a security breach or incorrectly acquired by a third party, Edenlab will inform you immediately of said breach of security, appropriation or improper acquisition.

Maintenance and data sharing

Many tools used on this website for managing of data are provided by third parties. To provide services strictly necessary for the development of the activity, Edenlab shares data with the following providers under their corresponding privacy conditions:

Third-party service providers (for example, payment processing, order processing, analytics, marketing campaign management, website management, email distribution services, and other similar service providers) so that they can perform trade operations on behalf of Edenlab.

The web-development and maintenance company, or the hosting company, may have access to this website occasionally. They have signed a particular contract that requires them to maintain the same level of privacy that applies to the procedures carried out on this website.

Any international transfer of data derived from the use of tools or service providers will adhere to the Privacy Shield agreement, which guarantees that the American software companies shall comply to the European data protection policies in terms of privacy, secrecy, and data security.

Specifically, this website uses the following tools:

  • Email marketing tool.
  • Billing tool.
  • Analysis tools
  • Online chat tool.

Segmentation and profiling

The registration of the personal data provided at the time of subscription, contact, interaction with the web page, and any other data provided during browsing, including the information provided by cookies in relation to browsing habits, will be used in order to be segmented, or categorized so that they can be applied to the activity related to general administration management, information, commercialization of advertising spaces, analysis of proposals requested by users / clients, statistical study of the services and content used, tastes and preferences, and surveys or forms.

Profiling, through the analysis of your automated individual decisions, consists of the use of your Personal Data to evaluate certain personal interest, such as the analysis and prediction of your economic situation, personal preferences, interests, behavior, location, movements and attitudes. The logic that will be applied to obtain these profiles are based on the use of regular statistical procedures and the consequence of this profiling might be sending you occasionally a content which is related to your interest in the field of natural skincare and cosmetics.

Siendo la lógica aplicada para la obtención de estos perfiles la utilización de procedimientos estadísticos y siendo las consecuencias de este tratamiento de sus datos mediante la realización de perfiles, el envío de comunicaciones personalizadas de su interés con contenidos relacionados con cosmética natural.

The legal basis for the processing of your data for the indicated purposes, and the elaboration of automated individual decisions creating profiles, is the consent granted by checking the box indicated above.

The data that we use in the elaboration of profiles and that we show to advertisers is not data that allows us to identify users, only the type of audience we have, their age, country, gender, etc. is shown in a graph.

Data security

www.edenlabcosmetics.com is committed to the use and treatment of the user`s personal data, respecting its confidentiality, in accordance with the purpose of those; as well as to comply with its obligation to save them and apply all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

(This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and safe way; that is, the transmission of data between a server and the web user, and the feedback are fully encrypted)

www.edenlabcosmetics.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to them by third parties.

With regard to the confidentiality of the processing, Edenlab will ensure that any person who is authorized by Edenlab to process the client`s data (including its personnel, collaborators, and providers), will be under the appropriate obligation of confidentiality (either a contractual duty or legal obligation).

When a security incident occurs and is registered by Edenlab, the company must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known, or when reasonably requested by the client.

The data accuracy and veracity

As a user, you are solely responsible for the veracity and correctness of the data that you send to www.edenlabcosmetics.com, exonerating Edenlab from any responsibility in this regard. Users guarantee and respond (ako se ovde misli na odgovore koje je dao u upitniku recimo koji je popunjavao onda treba da bude “responses”), in any instance, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to the responsible person, or though https://www.edenlabcosmetics.com/es/contact in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes of the Privacy policy

Edenlab reserves the right to modify this policy to adapt it to new legislation, as well as to make changes related to the Edenlab entity, such as manufacturing, or industry practices. In such instances, all changes that might affect the users will be announced at this page, with reasonable anticipation of their implementation.